Demonstration · no customer record
Ready for collection
CustomerAlex Morgan
DocketTS-DEMO-2048
Next actionVerify and update
Interface example based on the existing Shoes workflow
Retail service workflow
Every repair.
Every update.
One clear workflow.
Turn paper dockets into a live store workflow for shoes, watches and everything in between.
TicketSys job recordVerified
One shared view
From paper pressure to shared visibility.
TicketSys gives store teams one place to capture work, confirm the details and keep the next action visible. Customers receive only the update their store chooses to send.
Docket in. Job card out.
Paper stays familiar.
The workflow becomes clear.
A staff member scans the yellow docket or enters the details manually, verifies the result and continues inside the correct store workspace.
Verified digital record
ReadyCollection docket
CustomerDemonstration customer
Work typeShoes
Docket numberTS-DEMO-2048
Next actionConfirm customer update
Job statusAwaiting collection
Store scopeAuthorised team
Clearly labelled demonstration data · no live customer record
Three real workspaces
The right workflow for the work in hand.
Shoes
Capture the docket, check the customer details and prepare a controlled collection update.
- Docket scanning or manual entry
- Customer verification before sending
- Collection updates and private links
- Collection and job history
Watches
Track the repairer handoff, quote, customer decision, photos and return to store.
- Third-party repair tracking
- Quotes and customer decisions
- Repair photos and progress
- Store, repairer and return workflow
Misc
Keep special orders and less predictable work visible without forcing them into the wrong category.
- Auto keys, giftware and shoe-care work
- Photos and internal notes
- Owner, status and next action
- Controlled customer updates
Customer experience
No account. No app. One private job link.
The store controls the update. The customer receives a private TicketSys link for the relevant collection or quote information.
- Customers do not create an account
- Customers do not need the TicketSys app
- Quote and collection information can appear in the link
- Completed pages may show the store's configured review link and next-visit offer
Private collection update
Your item is ready.
Show this page when collecting your item.
CustomerAlex Morgan
JobTS-DEMO-2048
StatusReady for collection
StoreDemonstration store
Demonstration only · no live customer information
Store workspacesAssigned stores onlyVisible
Searchable job historyShoes, Watches, MiscAvailable
Photos and updatesOperational recordConnected
ReportingAuthorised scopeExportable
Capability view · no fabricated operational totals
Team and manager visibility
The team works. Assigned managers can see.
Store-scoped access, assigned manager visibility, searchable history, photos, customer updates and operational reporting remain separated from unrelated stores.
Anonymous live activity
A network signal, without customer details.
These totals come from the existing aggregate data source. Names, mobile numbers and individual docket records are never published here.
TicketSys aggregate activityLive connection
LoadingJobs recorded
LoadingActive stores
LoadingWatch repair records
LoadingShoe collection dockets
Loading awaiting collection
Loading special jobs
Loading public reviews
Connecting to the live aggregate service.
The daily flow
Four controlled steps.
Capture the job
Scan the docket, add a photo or enter the details manually.
Verify the details
Check the customer, mobile and job information.
Update the customer
Prepare the store message and private job link.
Complete and retain
Record collection and retain the authorised store history.
Available on the App Store
TicketSys Business for iPhone
Store workflow, made simple. The download is free; authorised TicketSys store access is separate.
TicketSysBusiness · iPhone
Requires iOS 16.4 or later
Authorised store teams only
Website registration and billing remain separate
Customers do not need the app
Swipe to explore. Tap a screenshot to view full size.
Questions
TicketSys, explained simply.
What is TicketSys?
TicketSys is a store workflow for paper dockets, Shoes, Watches, Misc jobs, customer updates and authorised manager visibility.
Who can use TicketSys?
Authorised store teams and assigned managers can use TicketSys after their store access has been approved.
Does the customer need the app?
No. Customers receive a private job link from their store and do not need an account or the TicketSys app.
Which workflows does TicketSys support?
TicketSys brings Shoes, Watches and Misc workspaces, customer job links, operational history and authorised team access together.
What is one SMS unit?
One SMS unit is one provider-billed SMS part. Longer messages can use more than one part under the existing configured messaging rule.
Can one group mix Australian and New Zealand stores?
No. Australian and New Zealand accounts, multi-site groups and checkouts remain operationally separate.
Can managers view more than one assigned store?
Yes. A registration can include two, five or more sites, and approved managers can work across assigned stores while unrelated stores remain outside their access.
Where can authorised teams get the iPhone app?
Use the App Store badges on this page. Store registration and billing remain on the TicketSys website.
Bring every job into view.
Register one store or a complete multi-site group for IT review.